Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
How do I order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
I have problems adding items to my shopping cart?
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received.
However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
What is your return & Exchange Policy?
We believe in 100% customer satisfaction and we have very flexible return and exchange policies.
Please refer to Return & Refund Policies
How do I /create an account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
How do I pay for my orders?
We accept payments via direct bank transfer and Visa/Master debit and credit card.
I have a discount code, how can I use it?
You can use your discount code at checkout page. Your discount will be applied at checkout.
What is the shipping time?
Shipping time is subject to payment confirmation by the bank.
Our standard shipping time is usually 5-7 Working days, but in some cases it can take up to maximum three business days.
How to contact Customer Support?
Please refer to Contact page for any queries.
Standard Response Time: Monday- Friday (9:30AM - 5:00 PM).